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I. General Concepts
4. Quality and sustainability

References

Freeman Tilden, Interpreting our Heritage, University of North Carolina Press, 1957

Larry Beck and Ted Cable, Interpretation for the 21st Century. SagamorePublishing , 2002

M. Bywater, The Market for Cultural Tourism in Europe. Travel and Tourism Analyst nº 6,1993

National Association for Interpretation, Journal of Interpretation Research, www.interpnet.com/JIR/

Hems, Alison and Marion Blockley eds. Heritage Interpretation, London: Routledge, 2006

Sharing our Stories: Guidelines for Heritage Interpretation, National Trust Australia (WA) and Museums Australia (WA), 2007

Ballantyne, R., Crabtree, A., Ham, S., Hughes, K., and Weiler, B. Tour Guiding: Developing Effective Communication and Interpretation Techniques, 2000, video available from Roy Ballantyne QUT

Ham, Sam H. Interpretation. A Practical Guide for People with Big Ideas and Small Budgets, Golden, Colorado, USA: Fulcrum/North American Press

Brussels, 19.10.2007 Agenda for a sustainable and competitive European tourism COM (2007) 621 final

Weiermair, K., (1997) On the concept and definition of quality in tourism In: Quality Management in Tourism, AIEST, St Gallen

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