|
|
|
|
|
|
|
Sending an informal letter to your guests (it can be a greeting card for Christmas or New Year with elements of your location, as well as an updated brochure)will fortify your relations with them. Also a short nice e-mail with a picture will remember them to you. Having a large group of regular guests is a sound basis for your company. Hence, paying some attention and dedicating your time to such guests might be very useful.
Also,before the start of the season it might be worth updating your former clients and informing them on your plans for the coming holiday season. At this time they may well be in the process of choosing when and where to spend their holidays and, a nice message-reminder from you could make them decide in your favour.
In case the people who stayed at your place contact you (by a card, letter or e-mail), make sure you respond quickly and kindly.
|
|
E-Invoicing | 4.2. Reception, Arrival and Check out |
|