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Section 2: Starting a Rural Accommodation
2.4. Management of an Accommodation

2.4.9. Continuous Training

To stay competitive, your enterprise has to remain a front-runner and know all the latest trends and future prospects of the business. When starting your business, you will be sure to get information from all available sources. Once the accommodation has taken off, you will be fully occupied just running it. Taking courses will than be an opportunity to up-date your knowledge. However, if you have several employees, and let them also attend courses, this might improve your company performance as well as motivate your employees. Courses should be selected that fit in your company strategy and that will help to increase the performance of the employee(s). The course should also be in the interest field of the employee, as this enhances the changes of good participation results. Moreover, the employee will also have the idea that attending the course is a kind of compensation, rather than simply a task that has to be performed. Continuous training used in a proper way can be an important tool to keep employees motivated, especially in accommodations which have been established for a long time. Working in a new accommodation is usually already a  challenge big enough and training should have the sole aim to improve employee performance.

The responsibilities of the accommodation manager will include the following:

  • Assessing human resource requirements
  • Recruitment and selection of human resource
  • Induction and training of human resource
  • Deployment and scheduling of human resource
  • Supervision of human resource
  • Quality control
  • Inspection of premises
  • Developing standard methods for performing tasks
  • Increasing productivity
  • Welfare of personnel
  • Hygiene control
  • Pest control
  • Waste control
  • Selection and purchasing of supplies (cleaning agents, equipment, etc.)
  • Selection and purchasing of "linens" and soft furnishings
  • Selection and purchasing of all surfaces (floor coverings, wall coverings, furniture, etc)
  • Stores control
  • Linen control and laundering
  • Cleaning and maintenance of the premises and plant
  • Redecoration and up-grading schemes
  • Capital building projects
  • Interior design
  • Health, safety, fire and security arrangements
  • Care and welfare of the building user that is the client or personnel.

In certain types of establishments, such as hotels or conference centres, the accommodation manager may also be responsible for front office operations and conferences.

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