I. General Concepts 4. Quality and sustainability

Objectives and Methods

The aim of this unit is to help students understand the most important issues related to quality and sustainability in cultural tourism activities. The students will familiarize themselves with standards of quality and common concepts related to those issues.

At the end of the course students will:

• Be able to carry out an assessment on the quality of their intended activity and make amendments accordingly.
• Be able to deal with the most relevant aspects of quality and sustainability management.
• Be able to act on the environmental and social impact of their cultural tourism activities.

The whole process of environmental and quality management is comprehensive and out of the objectives of this manual. What we present is a summary of its most important aspects. The information provides easy to follow instructions to improve the quality of services provided by entrepreneurs and is the starting point for further research on these aspects.

Introduction

Section 4.1: Health and Safety Issues