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Answers to the Questions of Sections 1 – 9

Section 5: Extra Facilities and Services Provided

  1. The parking place should be arranged next to the accommodation(but not just under the guest room windows to avoid disturbance), or in some place nearby as close as possible that can be safe enough. For security, the parking space should be within a fenced territory with a limited access provided only to the guests of the facility, and with an appropriate lighting, clearly marked.
  2. Laundry service is important for long-stay tourists and families with small children. The laundry can be done as self-service (individual or shared washing facilities) or personal service (by your own resources or in a commercial laundry).
  3. For secure storage of your guest’s valuables you should organize safe deposit areas, which can be done either as individual safe boxes installed in each guest room or as a common safe at the reception operated by the accommodation staff.
  4. Saunas are especially popular in winter, with any type of clientele. They require relatively a little space, investment and maintenance efforts. The basic equipment in sauna typically includes a stove with hot rocks, wooden benches/shelves, buckets for water, as well as a changing area with lockers, WC, and shower. You can increase the attractiveness of sauna service by adding a small cool-off pool or a swimming pool, a room for rest and having tea/meals/banquet, and providing bath whisks in the sauna itself.
  5. See Safety and Hygiene ina swimming pool in the text of 5.4 Sauna and indoor swimming pooland 6.3 Legionella.
  6. The accommodation should be located relatively close to the city, easilyaccessible by road and witha parking place. The accommodation should provide additional associated services and have proper infrastructure and equipment (a large quiet room furnished with a spacious desk/s and quality chairs, beamer or overhead projector, several power outlets, blackboard or stand with big-format paper pad, preferably, Internet access, printers, photocopying machine and different business gadgets such as staples, folders, etc). The services that are usually consumed during or after training sessions and meetings include serving coffee breaks, meals, beverages, reception/banquet in the beginning or in the end, entertainment in the evening and sauna.
  7. Cookingdinner of traditional cuisineover the fire in the open air, sledging, snowballs, participating in local holidays, customs or rituals.
  8. Individual. It can include guiding, horse-riding, ski/skate/sledge rental, fishing, snow mobiling and many more.
  9. In order to host disabled people, you should take care that the entrance to the building is levelled or with a ramp, the reception has a lower section, the thresholds are low and the passages wide enough, doors are opened outwards, tables in the dining area leave space underneath, the rooms allocated to the disabled persons are on the ground floor and are spacious enough for manoeuvre, the WC and bathroom have vertical and horizontal support rails/ handgrips, there is a lateral access to the WC, the wash basin, tap, mirror and other utilities are located on a lower level.
  10. If families with children account for a significant share of your clientele, you can attract even more tourists of this kind when providing babysitting and special children-oriented services. However, you should first make a try-out to see whether parents willingly leave their children under your care and which hours are most likely. The options for babysitting services are having a mini-kindergarten and making personal babysitting arrangements. Also, provision of partial children services (e.g., children corner with supervision near the dining room or in the common lounge, a playground and other children entertainment infrastructure).
  11. The reason for allowing pets in accommodation is satisfying a new target group (mostly families and elderly people with pets), creating therefore a unique selling point. Potential concerns are the following: adequate facilities for hosting pets, insurance and measures against health damage to the other visitors, responsibility in case of material damage, measures against noise and disturbance during night, agreement of neighbours, extra cleaning, phase-out of allergy-inclined and anti-pet minded guests.
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