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Guest rooms, WCs, bathrooms, reception, dining and cooking area, corridors, common lounge, etc. should be cleaned regularly. It is important to make a comprehensive schedule of what is to be cleaned and when, with indication of the person in charge. In a larger business it may even make sense to let the cleaning staff sign after they have cleaned. The room cleaning schedule should allow some flexibility. It should bother the guests as little as possible(usually the most convenient time is late morning). It is essential that you have somebody available to clean up the room in the interval between the departure of one client and the arrival of the next, if there is little time in between. The cleaning intensity of common facilities (corridors, dining area and common lounge) should be adjusted to the number of guests at the moment. General maintenance works such as washing the windows, shampooing the carpets, moving furniture, repairing torn fabrics, washing the bed linen, table cloths, and purchasing new ones are done less frequently but should also be scheduled in advance.
Your clients should be satisfied with the hygienic aspect. For this, you have to demonstrate the quality of cleaning and maintenance and draw the attention of your guests to the fact that the cleaning has been done. Here you can use small tricks - leave some traces. For example, in the bedrooms the cover of the bed can be nicely folded, in WC the toilet paper can be crest-fallen, in the bathroom the towel (even if not changed) can be curled in anappealing way, in the dining room flowers can be put on the tables, etc. Such small but obvious traces are much nicer than placing at the reception the cleaning schedule with signatures of the staff who have completed the cleaning. These signs are very efficient in telling your guests that you care about cleanliness inthe accommodation.
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6.1. In-House Cleaning and Maintenance | 6.1.2. Guest Rooms |
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