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Feed-back is very important during the guest’s stay at you accommodation. It gives you an opportunity to correct anything that went wrong before the guest leaves. It is also hard to please someone when you do not know what he or she likes.
So you can ask guests if they liked the served meal, if the room was cleaned well and everything in the room is ok. Maybe they want an extra blanket or would like to receive additional services, etc.
Working in an accommodation you should never be afraid of criticism; it is the only tool for improvement. You need guest’s feedback to serve them better. You are there for your guests, always remember that.
Anytime a guest is happy because he or she was accommodated well, you should share and thank your employees for the success. Stress good team work.
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Lost and Found | 4.4. House Rules and Conflict Prevention |
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